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Your Questions, Answered
Explore common questions about how our gift certificates work, delivery options, and more in our easy-to-navigate FAQ section.
17 Years of Gifting
Discover how gThankYou began with a simple idea and has grown into a leading solution for employee appreciation and community support across the U.S.
Gifts for Any Occasion
Our gift certificates make it easy to say thank you or provide assistance. Learn more about our flexible options for holidays, events, and year-round recognition.
We’re here to make employee gifting simple and stress-free. Whether you’re ready to place an order, need help choosing the right gift certificate, or have questions, our team is ready to assist. Reach out to us through any of the options shown here or connect with us on social media for the latest updates and tips on employee appreciation.
Mailing Address:
2918 Marketplace Dr. #202
Fitchburg, WI 53719
At gThankYou, we make employee appreciation effortless and impactful. Below are answers to some of the most common questions about our gift certificates, delivery options, and services. We’re committed to ensuring your experience is smooth from start to finish. If you don’t see the information you need, feel free to reach out—we’re happy to help!
Are there any minimum quantity requirements when ordering?
There are no minimum requirements. You can order as few as one.
Do you offer volume discounts and, if so, how many do I have to order?
We do offer volume discounts starting at as few as 500 hundred certificates or more, however the discounts vary by certificate type and value.
Are there any set-up fees or contracts I have to pay or agree to?
There are no contracts and no set-up fees. Never have been, never will be.
Where can recipients redeem the certificates?
Recipients can redeem gThankYou Gift Certificates at nearly all traditional grocery stores in the U.S. that accept Manufacturer Coupons.
How do gThankYou Gift Certificates work?
gThankYou Gift Certificates function like Manufacturer Coupons, valid for the specified merchandise and redeemable at major grocery chains across the U.S. They do not have cash value and cannot be used for non-specified items.
Can I customize the certificates?
Yes! Personalize your certificates with your company name, personal name, or logo – all at no additional cost. When you order online, you’ll have the option to specify how you’d like your certificates customized.
What are Gratitude Cards?
Gratitude Cards are fun and festive cards you can personalize with a message and your company logo, free of charge! Choose from a wide selection of designs, and we’ll even send you a proof to approve before printing. The cards are 3” x 4”, printed on card stock, and fit perfectly in a #10 envelope.
How do I order my free Gratitude Cards?
When placing your order online, select “Yes” to add free Gratitude Cards. You can then choose a design, personalize your message, and upload a logo if desired. Once customized, we’ll send you a proof for approval. Note: Logos should be high-quality (150+ dpi) in formats such as JPG, PNG, or TIFF. For assistance, contact us at cards@gthankyou.com.
What are your customer service hours?
We’re available to assist you Monday through Saturday, 8 a.m. – 8 p.m., and Sundays from 9 a.m. – 7 p.m. (Central Time). Call us toll-free at 888-484-1658.
Where can I redeem my certificate?
Find participating grocery stores using our Store Finder.
What if the store has difficulty processing my certificate?
If a store that honors Manufacturer Coupons has any questions or issues processing your certificate, please ask them to call 888-484-1658 while you are there, and we’ll be happy to assist.
Can I spend more than the amount on the certificate?
Yes! You can pay any additional amount at the register if your purchase exceeds the certificate value.
What if I spend less than the certificate amount?
gThankYou Certificates function like Manufacturer Coupons: you receive the specified food item, but no change is given.
Can I use the certificate to buy other items?
No, gThankYou Gift Certificates are valid only for the merchandise specified on the certificate.
Can I shop in a different state?
Yes! You can redeem your certificate anywhere in the U.S., including Alaska and Hawaii.
Can I give my certificate to someone else?
Absolutely. You’re welcome to gift or donate your certificate to someone else.
What are your customer service hours?
For questions or help, call our customer service line at 888-484-1658. We’re available Monday through Saturday from 8 a.m. to 8 p.m., and Sunday from 9 a.m. to 7 p.m. (Central Time). Extended holiday hours apply.
How to Validate gThankYou Gift Certificates gThankYou Gift Certificates are Manufacturer Coupons with built-in safety features for easy validation. These features are printed on light grey safety paper and include:
Coupon Industry Council Official Gold Hologram – Located along the left edge of the coupon.
Heat-Sensitive Pink “g”s – Along the right edge. These “g”s disappear when exposed to heat, such as breathing on them or pinching with warm fingers.
Embedded Watermark – Found on the back of the coupon. Scratching any white area reveals a darkened watermark in the shape of our “g” logo.
Safety Paper – The coupon is printed on light grey safety paper, which displays “VOID” if photocopied. Download PDF of Coupon Safety Features for Managers here.
Cashier Instructions for gThankYou Manufacturer Coupons Cashiers should honor all valid gThankYou Manufacturer Coupons. The coupons are price-required, meaning the cashier must input the correct value after scanning the barcode. The value of the purchase should be written in the box on the back of the coupon. Note: Consumers pay the difference if their purchase exceeds the coupon value, and no change is given for purchases below the coupon value.
Submitting gThankYou Coupons for Reimbursement Submit gThankYou Coupons to your coupon clearinghouse, just like any other Manufacturer Coupon. If needed, you can bypass your clearinghouse and submit redeemed coupons along with an invoice to Inmar, our coupon clearinghouse partner, at the address provided on the coupon. For assistance with billing or setting up a clearinghouse account, contact Inmar at 800-285-7602 during business hours (Eastern Time). Learn more about gThankYou Gift Givers.
Our Guarantee gThankYou, LLC guarantees prompt retailer reimbursement for all valid, redeemed gThankYou Manufacturer Coupons.
Retailer Guide If you’d like to print or share a detailed guide with images and valuable information, download our Retailer Guide.
Nearly 17 years ago, gThankYou was founded with one mission: to offer companies a better solution for appreciating employees during Thanksgiving. At the time, businesses struggled with the logistics of distributing frozen turkeys to their teams—storage, transportation, and delivery challenges made it difficult to show gratitude in a seamless way. gThankYou stepped in with a solution that was simple, thoughtful, and flexible gift certificates that allowed employees to choose the turkey they wanted, from the store they preferred.
This concept quickly gained traction as businesses realized the convenience and personal touch that gift certificates provided. Today, gThankYou has grown beyond just Thanksgiving turkeys. We now offer a wide variety of gift certificates, covering everything from hams and groceries to sweet treats or healthy food options. Our gift certificates are trusted by thousands of companies, non-profits, and government entities of all sizes – each finding creative ways to show appreciation, foster loyalty, and build positive workplace culture.
What sets gThankYou apart is our commitment to making the gifting experience easy and meaningful. Our personalized Gratitude Cards add a thoughtful touch to every certificate, helping you send a message that feels personal and sincere. With same-day shipping, you can count on timely delivery, even for last-minute orders. Plus, our certificates offer unmatched flexibility, allowing employees to redeem them at major grocery chains and independent stores nationwide, ensuring that everyone gets exactly what they want.
We’re excited to be approaching 17 years of helping organizations across the country strengthen their relationships with employees. Companies across the country turn to us for simple, impactful employee appreciation solutions. Whether you’re celebrating Thanksgiving, Christmas, or any other special occasion, we’re here to make saying “thank you” simple, impactful, and memorable. Start showing appreciation today with gThankYou!
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